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Srr Traffic courses for law enforcement officers

Quality (Not Just Customer) Service

 
 
Instruction for Law Enforcement Officers Tuition $199 US SRR Traffic
   
Srr Traffic courses for law enforcement officers Srr Traffic courses for law enforcement officers
 

 

 

 
 
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7:30AM - 8:00AM

Class Hours: 8AM-4PM
Recommended Hotel: TBA
Directions: Please use www.mapquest.com

 

As soon as you pick-up the phone in the Comm Center, like it or not, you are the Department! What you say, and more importantly, how you say it, plays a large role in forming the opinion the caller has of your agency. Like they say, “perception is reality.”  How you respond, and knowing how to respond, will not only put your agency in a different light, but it may also reduce your stress level and at the same time boost your self-confidence under stressful situations.  We all know dispatching can at times be a stressful profession, but providing quality service is the sign of a true professional.

Here is a simple but powerful rule: always give people more than what they expect to get. ~ Nelson Boswell

 

Course Contents:

 

  • Benefits of High Quality Service

  • The DON’Ts of High Quality Service

  • Understanding Fundamentals

  • Caller’s Mindset

  • Things to Avoid

  • Best HQ Skills

  • Positive Attitude

  • The Human Factor

  • Key Phrases that Work!

  • Interpersonal Quality Service

  • Dealing with Angry and Upset Callers

  • Handling Requests You Can’t Fulfill

  • Winning Theories

  • Telling the Customer What To Expect

  • Memory Muscle

 

 

 
     
 
Instruction for Law Enforcement Officers Tuition $ 199   US SRR Traffic
 
     
  Payment: If you wish to pay for this course by means of a credit or debit card, please register for the course first, then return to this page and click on the PayPal icon below and fill in the required information. Thank you.  
     
 
 
 
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